Shipping period and cost for an order of less than 150 €
These General Conditions of Sale apply to all sales of Jean Marc knitting products to the consumer via the site www.tricotsjeanmarc.fr.
The customer order implies acceptance of all of these general conditions of sale, these prevail on all other general conditions of sale unless the seller's express acceptance.
Article 1. The order:
Visible items on the site are available until stocks are exhausted. In the event of a debit or collection aimed at ordering an unavailable item, Tricots Jean Marc undertakes to offer a credit or to reimburse the customer within 14 days. Tricots Jean Marc undertakes to notify by email the customer who would have placed an unavailable article.
Tricots Jean Marc reserves the right to cancel any order from a Customer with whom a dispute relating to the payment of a previous order or in the event of a payment and order error that may result in an error.
All orders made with a reduction voucher or a promotion will not be exchangeable or refundable.
Article 2. Price and payment:
The prices applicable to orders are those presented on the site www.tricotsjeanmarc.fr at the time of the order. The prices are indicated TTC, excluding delivery costs, and governed by French law. Prices can be modified at any time by the seller, without notice, and in particular in the event of a change in tax or economic data.
The items ordered must be settled in euros and online. The bank charges caused by payment are the responsibility of the customer.
The goods delivered remain the property of the seller until perfect payment.
Online payment is made by bank card or by using a PayPal payment account.
The secure platform offered as part of the online store is PayPal. Payment by PayPal complies with bank card regulations concerning distance selling and telepament. It also complies with the regulations of accepted cards networks.
Article 3. Invoice:
The invoice is sent to the customer to the address he indicated at the time of the order. The price is that in force at the time of the Customer Order. Tricots Jean Marc gives up all responsibility for the errors of entry of customer information when ordering.
Article 4. Delivery and transport:
The items are delivered within 4 to 5 working days from the order throughout metropolitan France. This period is given as an indication and may vary depending on the availability of articles.
The exceeding of this period can in no case be retained against knitting Jean Marc, nor give rise to a termination of the contract or any compensation for damages.
Beyond a period of one month from the date of the Tricots Jean Marc order will reimburse by check or bank transfer of the non -delivered goods.
The packages are delivered by the Post Office or by an express carrier at the address indicated when ordering. As such, Tricots Jean Marc is unable to guarantee a specific delivery time.
The risk transfer takes place at the time of delivery of the goods.
Tricots Jean Marc cannot be held responsible in the event of contractual non -performance following a case of force majeure in particular, and without this being limiting, in the event of war, riot, insurrection, interruption of transport, of importation, strike, shortage, fire, earthquake, storm, flood.
Article 5: Legal guarantees:
5.1 Legal compliance guarantee and hidden defects guarantee
Products benefit from the legal guarantee of compliance (article L 211-4 and following of the Consumer Code) and the guarantee of hidden defects (article 1641 and following of the Civil Code). Any guarantee is excluded in the event of damage of external origin or consecutive to improper use, non -compliant use, negligence or a lack of maintenance on the part of the customer, as in the case of normal product wear.
-Article L211-4 of the Consumer Code
The seller is required to deliver good to the contract and responds to existing compliance defects during issuance (…).
-Article L211-5 of the Consumer Code
To comply with the contract, the property must:
1º Being specific to the usually expected use of a similar property and, if applicable: correspond to the description given by the seller and have the qualities that he presented to the buyer in the form of a sample or model ; Present the qualities that a buyer can legitimately wait for public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2º or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by
The buyer, brought to the attention of the seller and whom the latter accepted.
Article L211.7 Consumer code
The defects of conformity which appear within six months from the issuance of the property are presumed to exist at the time
of deliverance, unless proven otherwise.
The seller can fight this presumption if it is not compatible with the nature of the property or the lack of conformity invoked.
ARTICLE L211-9 Consumption code
In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not
Proceed according to the choice of the buyer if this choice results in a manifestly disproportionate cost with regard to the other modality, account
Hold on the value of the property or the importance of the defect. It is then required to proceed, unless impossible, depending on the non -chosen modality
by the buyer.
Article L211.10 Consumer code
If the repair and replacement of the property are impossible, the buyer can make the property and be returned the price or keep the property
And get a part of the price.
The same faculty is offered to him:
1 ° If the solution requested, proposed or agreed in application of article L.211-9 cannot be implemented within the period of
months following the buyer's complaint;
2 ° or if this solution cannot be without major inconvenience for it given the nature of the good and the use that it
The resolution of the sale cannot however be pronounced if the lack of conformity is minor.
Article L211-12 Consumer code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the property.
Article L211-13 Consumer code
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from the crippling defects as it results from articles1641 to 1649 of the Civil Code or any other action of contractual or extra -contractual nature which is recognized by the law.
Article 1641 of the Civil Code
The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit
In the use of which it is intended, or which decreases this use so much, that the buyer would not have acquired it, or would have given only a lower price, if he had known them.
Article 1648 paragraph 1 of the Civil Code: The action resulting from the crippling vices must be brought by the buyer within two years from the discovery of the vice.
The guarantor of the defects of the thing sold is the SAS MBTJM whose seat is located 45 rue de la Porte de Trivaux, 92140 Clamart, France.
When it acts as a legal guarantee of compliance, the Customer, benefits from a period of two years from the issuance of the property to act, can choose between the repair or the replacement of the property, subject to the cost conditions provided for by Article L. 211-9 of the Consumer Code is exempt from reporting proof of the existence of the lack of conformity of the property during the 6 months following the issuance of the property. The legal guarantee of compliance applies independently of the possible commercial guarantee which could be granted.
The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.
5.2 Procedures for returning and reimbursement of defective or non -compliant products
The Customer requesting the benefit of the legal guarantee of compliance or hidden defects must then return the article within the aforementioned deadlines to Tricots Jean Marc accompanied by an explanatory letter.
In the event of the return of defective or non-compliant product, after finding, by knitting Jean Marc, the defect or the non-compliance of the product, knitting Jean Marc will reimburse the customer the price of the articles (s) concerned, the return costs, And, in the event of return of the entire order, the shipping costs.
Article 6. Right of withdrawal:
In accordance with the provisions of article L.121-21 of the Consumer Code, the Customer has a period of 14 days to assert his right of withdrawal without having to justify a reason. The starting point of the period is the day of receipt of the order by the Customer or by the third party designated by him. If the 14 -day period expires on a Saturday, a Sunday or a holiday or an unemployed day, it is extended until the first following working day.
To assert his right of withdrawal, the Customer must notify Tricots Jean Marc his decision to withdraw, before the expiration of the deadline by means of a declaration devoid of ambiguity as a email specifying the following elements: name , address, telephone number, order number, reference, article type, prices and quantities.
In any event, the Customer restores to knitting Jean Marc, without excessive delay and at the latest within 14 days of the communication of his decision to withdraw, the articles (s) of the right to withdrawal.
In the event of the implementation of the right of withdrawal, Tricots Jean Marc will reimburse the customer the price of the articles (s) concerned.
The reimbursement will take place within 14 days of the date on which Tricots Jean Marc will have been informed by the Customer of his decision to retract. In any event, this reimbursement will not be able to intervene before recovery by knitting Jean Marc of the articles (s) objects of the customer's withdrawal or providing proof of dismissal of the latter.
The refund will be made according to the payment method of the returned order, unless the Customer is suitable for Jean Marc knitting of a different means.
Refund may not take place if the article concerned has undergone a depreciation resulting from manipulations other than those necessary to establish its nature, characteristics and or even compliance.
Returns are offered from metropolitan France (Corsica and Monaco included), via Colissimo (label valid for 7 days). The size exchange only is also possible via the return procedure above.
If the customer does not wish to use the Colissimo prepaid service or if he returns from the French overseas departments and territories or another country than those mentioned above, he must return to his expenses the product (s) except In the event that he received a product with a manufacturing defect or not corresponding to the initial order of the Customer. In this case, the customer must contact customer service at the address email@example.com
To get a prepaid return voucher.
The return is at the risk of the customer. The product must be returned in its original packaging, in its original state, new, unashed, unwanted, accompanied if possible the delivery slip received in the order.
Please send your return to the following address:
45 rue de la Porte de Trivaux
92140 Clamart, France
Failing compliance by the Customer of these Conditions, in particular the return conditions, Tricots Jean Marc cannot proceed to the reimbursement or publishing of a credit for the products concerned.
Article 7. Data protection:
The data provided when ordering, allowing the payment of the order and the delivery of the purchased property, are only requested for transaction processing purposes. In the absence of communication of this data, or in the event of erroneous communication, the responsibility of Tricots Jean Marc cannot be engaged. In these cases, the customer remains bound to pay. The customer can access his data and correct it, proving his identity, and writing to the address indicated below.
The data necessary to process the transaction is processed with the greatest confidentiality.
45 rue de la Porte de Trivaux
92140 Clamart, France
Applicable law and validity of these general conditions of sale:
These general conditions of sales are governed exclusively by French law.
The invalidity or incapplicability of one of the clauses of these general conditions of sale or of the special conditions will not affect the application or the validity of the other clauses of the general conditions of sale.
Legal Notice :
SAS MBTJM, Simplified joint -stock company with a capital of 10,000 euros, having its headquarters 45 rue de la Porte de Trivaux 92140 Clamart, France registered in the RCS de Nanterre under the number 808 641 435.
This site has been declared to the CNIL under the NS number 48 Management of customer and prospects files.
Useful address: SAS MBTJM, 45 rue de la Porte de Trivaux, 92140 Clamart